Your satisfaction is of the greatest importance to us
INFRAESTRUCTURAS, CALIDAD Y MEDIO AMBIENTE
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QUALITY CONTROL SYSTEM
CLIENT SATISFACTION FORM
Please evaluate from 1 to 10 (1 min – 10 max)
YOUR NAME:
POST IN THE COMPANY:
EMAIL:
VESSEL NAME:
COMPANY NAME:
1.- AT THE YARD YOU ARE ATTENDED WITH
Full dedication
0
Organization
0
Technical skill
0
Courtesy
0
Shipmanager
0
2.- EXECUTION OF WORKS
Please, evaluate the quality and speed of the work you have done with us.
*STEEL WORK
YES
NO
Quality
0
Promptness
0
*WELDING
YES
NO
Quality
0
Promptness
0
*PIPE WORK
YES
NO
Quality
0
Promptness
0
*MECHANICAL WORK
YES
NO
Quality
0
Promptness
0
*ELECTRICAL WORK
YES
NO
Quality
0
Promptness
0
*COATING HULL
YES
NO
Quality
0
Promptness
0
*COATING TANKS/HOLDS
YES
NO
Quality
0
Promptness
0
3.- GENERAL SERVICES
Staging, electricity, manoeuvres, water
0
4.- COORDINATION OF WORKS
0
5.- SAFETY PROCEDURES
0
6.- ADDITIONAL WORKS
Promptness in processing quotations
0
Flexibility in incorporation to programme
0
7.- INVOICE DISCUSSION
Fulfilment of commitments
0
Flexibility in negotiation
0
8.- FACILITIES
0
9.- OTHERS
Ship’s Agent abroad / Ship’s Agent
0
Customs
0
Tugs and Pilots
0
Classification Society Surveyor
0
9.- FINAL GENERAL IMPRESSION
0
10.- DO YOU THINK YOU WILL COME BACK TO CERNAVAL SHIPYARDS FOR REPAIRS ?
Yes
No
11.- YOUR COMMENTS AND/OR SUGGESTIONS, PLEASE
Thank you for your cooperation and we hope to be able to serve you better next time
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